A gift from us to you
free shipping on
orders of $100 or more!

Shipping & Return Policy 

Thank you for choosing to be a part of the Arrow Wood family! It is our goal for you to love and enjoy each purchase from us. We want you to step out of your closet excited to share your Arrow Wood style. If you’ve received a product that is not what you expected or is the wrong size, no problem! We are here to help you get it right.

 

 

Shipping

All purchases ship within 24 hours. Credit card authorization and address verification must be received prior to shipping any order. We offer free ground shipping for purchases of $250 and over. 2nd Day shipping is available for additional cost. Shipping costs may vary due to holidays. All cost options will be provided at checkout. You will receive a confirmation email with a tracking number once the package is shipped.

 

Shipping a gift?

We will wrap it up and make it look pretty! Make sure to check Gift in checkout to fill out the special request form with any well wishes you would like to send with your purchase.

 

Returns

All returns and exchanges must be made within 14 days of receiving the item. Customer is responsible for cost of return shipping. All products returned must be in original condition; unworn, unwashed, with tags, and accompanied by original invoice. We reserve the right to refuse items that do not fit the above description. Once the return is accepted, a full refund will be processed. Shipping and handling charges are not refundable.

 

Exchanges

We are a relatively small store with limited quantities. To ensure you get the right size, please contact us as soon as possible to let us know which size to set aside! We are more than happy to send you the correct size within 24 hours of receiving your original item with original invoice. You are responsible for the cost of shipping your return, and Arrow Wood will ship you the correct size for free!

Need it faster? Email hello@shoparrowwood.com with special requests.

 

ALL CLEARANCE AND SALE ITEMS ARE FINAL SALE & MAY NOT BE RETURNED FOR A REFUND OR STORE CREDIT. IF AVAILABLE, WE WILL ACCOMMODATE EXCHANGES FOR SIZE ONLY. 

For further questions please contact us at hello@shoparrowwood.com.

Company Address: 813 Arrowwood Street Longmont, CO 80503. Company phone number: 720.684.6781. Returns must be pre-authorized. Please read our return policy to ensure your order qualifies, and then email us if you would like to arrange a return or exchange. Un-authorized returns will be sent back to the customer.

We currently accept Visa, American Express, Mastercard, and Discover. All credit card transactions are secure. All personal information provided is kept private. Arrow Wood does not share your information with third parties.